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NEED HELP?

WE’VE GOT YOU.

Whether you need help with a digital program, resistance band order, or your Team Training membership, use the information below to get pointed in the right direction.

Choose What You Need Help With

DIGITAL PROGRAMS

Questions about a PDF purchase, download, or access?

Please have your order number ready when contacting us.

RESISTANCE BAND ORDERS

Questions about your Hybrid Bands, Long Dynamic Bands, Pull-Up Bands, shipping, or an existing order?

Please have your order number ready when contacting us.

TEAM TRAINING

Need help accessing your Team Training membership, Trainerize account, billing, or subscription?

See the information below or contact us for additional support.

TEAM TRAINING

HOW TO CANCEL AUTO-RENEW

To cancel your Team Training subscription:

1. Log in to your Trainerize account on the web.

2. Navigate to:

Settings → Billing

3. Scroll to the Base Subscription section.

4. Select Cancel auto-renew.

If your subscription has already renewed and the invoice has been posted, your membership will remain active through the end of your current billing cycle and will then automatically end.

Please note that unused portions of a current billing cycle are not refunded.

Still Need Help?

Send us a message and our team will get back to you as soon as possible.

For digital products or resistance band orders, include your order number.

For Team Training support, include the email associated with your Trainerize account.